Privacy policy

At Silkara, we are committed to protecting your privacy and safeguarding any personal information you share with us. This Privacy Policy explains how we collect, use, and protect your data when you use our website and services.

1. Information We Collect

When you contact Silkara or submit a request for visa assistance, we may collect the following personal information:

• Full name

• Nationality

• Email address

• Phone number

• Travel purpose

• Passport details (when required for processing)

• Any additional information provided in your message

This information is collected solely to provide visa assistance services and to communicate with you regarding your request.

2. How We Use Your Information

We use your personal data for the following purposes:

• To process and submit your visa or Letter of Invitation (LOI) application

• To communicate with you about your request

• To provide customer support

• To improve our services and website experience

• To comply with legal or administrative requirements

Your data is used only for legitimate service-related purposes and is never sold to third parties.

3. Data Sharing and Disclosure

Silkara may share your personal information only when necessary to provide our services, including with:

• Turkmenistan government authorities for LOI processing

• Partner agencies or service providers involved in visa procedures

• Legal authorities when required by law

We do not share your personal data for marketing purposes without your explicit consent.

4. Data Security

We take appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. This includes secure data storage and restricted access to sensitive information.

However, no online system can be guaranteed to be 100% secure. We strive to apply industry-standard security practices to minimize risks.

5. Cookies and Website Usage

Our website may use cookies and analytics tools to improve user experience and monitor site performance. These tools do not collect sensitive personal information unless you voluntarily provide it through our forms.

You may disable cookies in your browser settings if you prefer.

6. Your Rights

You have the right to:

• Request access to the personal information we hold about you

• Ask for corrections or updates to your data

• Request deletion of your personal information

• Withdraw consent for communications

To exercise any of these rights, please contact us using the details below.

7. Data Retention

We retain your personal information only for as long as necessary to provide our services or to meet legal obligations. Once no longer required, your data will be securely deleted.

8. Changes to This Policy

Silkara reserves the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Email: contact@silkara-travel.com

We are happy to assist with any privacy-related inquiries.